I liked that. At work I adapt based on who I'm handling, the job is to make them feel welcome warm and fuzzy and want to rent our premises and services again, gotta put on a mask like he did, quickly read people then treat them accordingly, and in writing this I realize I'm basically working a host position.
/waits for the right time, then polishes glasses and cutlery at the table, making sure the guests see him at all times and think "oh my how nice"
It's like that.