Images not loading properly for months (Likely ISP issue)

[Mentok]

Issue: image and other page items do not load, spinning orange ring is displayed on a black background, refreshes do not help, often takes 5 to 10 minutes to load, if it loads at all
additional info: loading chapter as a long strip will often have only a few pages load, while the rest spin
Length of problem: Many Months
OSes tried: Windows 10, Windows 11, Linux Mint, CachyOS, Manjaro, SteamDeck OS
Browsers tried: Chrome, Chromium, Firefox, LibreWolf, Vivaldi, and probably more that I have forgotten
Hardware tried: Laptop with AMD and Nvidia hybrid graphics, Gaming PC with Nvidia graphics card capable of playing most modern games at max, Steam Deck
Internet: High speed internet connection, wired

Issue is reproducible on all of them. Internet connection is capable of exceeding 400 MB/s download speeds, issue does not occur on any other site

 

[robertelch]

Does the problem also occur when you enable DataSaver in the MangaDex settings? And have you tried on other WiFi networks?

 

[DrNo]

Have you tried using a VPN? Your ISP might be throttling traffic from MangaDex. You might also want to try changing your DNS servers if you're using your ISP's DNS servers. Cloudflare has a good public DNS resolver - 1.1.1.1

 

[Mentok]

1.) It's not on my end.
2.) This was supposed to be a reply to a different thread, but it got moved here for some reason, so no need to reply. Thanks.

 

[HelperHand]

2.) This was supposed to be a reply to a different thread, but it got moved here for some reason, so no need to reply. Thanks.

Be aware, that thread is for another issue happening in general about the loading times of chapters since March this year, if you have an issues from months ago, that needs to be here, personally if all of the devices connected fail, it sounds like a network issue, which is a factor in common, can you test different ISP? Router?

 

[Mentok]

Be aware, that thread is for another issue happening in general about the loading times of chapters since March this year, if you have an issues from months ago, that needs to be here, personally if all of the devices connected fail, it sounds like a network issue, which is a factor in common, can you test different ISP? Router?

It's not on my end.

 

[BraveDude8]

It's not on my end.

The site has not had loading issues for "many months", so it's not on our end either. Try a VPN.

 

[Mentok]

The site has not had loading issues for "many months", so it's not on our end either. Try a VPN.

You have multiple people in multiple threads telling you it is happening across a wide range of platforms and browsers, and your reply is always just, "Nuh-uh." I thought that person was just be salty when they said reports were pointless since you would just dismiss them as "user error." I see now that they were right.

And like I said in the other thread, I only responded because you said that the issues were not happening because not enough people were speaking up. This is why they do not speak up. It gets handwaved away.

If the issue was on my end, it would not be affecting all those others. If it was on my end, then it should be affecting other sites as well, and it is not. It's basic troubleshooting.

You simply don't know how to fix it, so you are blaming the users instead.

Just lock the thread. It was clearly a waste of my time to try to assist with "your troubleshooting."

 

[BraveDude8]

You have multiple people in multiple threads telling you it is happening across a wide range of platforms and browsers, and your reply is always just, "Nuh-uh."

Your issue, as you have described it yourself, has been occurring for several months. The isuse in the other thread has been happening for three weeks. They are demonstrably not related. I am sick of having to repeatedly explain this.

I only responded because you said that the issues were not happening because not enough people were speaking up.

Your issue. Not the issue that the thread is about which I + other staff have repeatedly acknowledged in the thread itself, that's received constant updates across our social media platforms and has an active incident open on the status page. What part of that is "dismissive" and "handwaving"?

I've explained the current state of the issues in that thread, there's no point asking for more information from people experiencing because the issue is entirely on our side and we're working on fixing it. It would be a complete waste of time for everyone involved.

Your post was moved to a new thread so that the issue can be diagnosed separately, because it is a separate issue. That thread is about an issue that has been occurring for approximately an hour a day, your issue is constant, they are unrelated.

If it was on my end, then it should be affecting other sites as well, and it is not.

You do not understand how the internet works. Having a fast internet connetion does not guarantee you a fast connection to any given site, because you're at the mercy of your ISP's routing. We often see issues with SA/AS users getting incredibly poor routing that's fixed by a VPN, which is why people are suggesting that you try using one.

You simply don't know how to fix it, so you are blaming the users instead.

You are being offered troubleshooting steps, and you are refusing to engage with them. You admit in your post that all of these issues have ocurred on a single internet connection, and you are refusing to even consider the possibility that this single common factor is the most likely cause. It's basic troubleshooting.

 

[Trodsen]

Hey man, have you at least tried running a tracert to the mangadex api? it's really not that hard to do and should make it pretty clear if you're having any kind of routing issues(additionally, it may also have be related to your DNS settings, depending on your location and ISP the default DNS fucking sucks) you may also be experiencing packet loss, which can be tested through the ping command. For example:
ping

tracert[redacted]I have both issues, on my tracert the route hop right before reaching the site times out, and I have intermittent packet losses.

 

[Mentok]

You do not understand how the internet works. Having a fast internet connetion does not guarantee you a fast connection to any given site, because you're at the mercy of your ISP's routing. We often see issues with SA/AS users getting incredibly poor routing that's fixed by a VPN, which is why people are suggesting that you try using one.


You are being offered troubleshooting steps, and you are refusing to engage with them. You admit in your post that all of these issues have ocurred on a single internet connection, and you are refusing to even consider the possibility that this single common factor is the most likely cause. It's basic troubleshooting.

I took several cisco courses (routing, switching, networking, subnetting, wireless). I know how the internet works.

I never said that a fast connection guaranteed a fast connection to any given site, but it is one step to check. If you had done any actual troubleshooting, you would understand that you logically work through various steps to narrow down potential causes, and connection speed is one such thing you need to eliminate. That is what I was doing by listing multiple different things that I had checked.

I also used my cell connection to no avail, and even if I had only tried on a single connection, there were several other people in the other thread reporting months of issues, and they definitely were not using MY connection, and you dismissed all of their concerns as well.

As I said, this thread is not going to be productive, so you may as well show a modicum of professionalism and just lock it.

 

[Mentok]

it may also have be related to your DNS settings

My primary DNS is Google, and my secondary DNS is Quad 9.

 

[RogueKitsune]

tracert
....
I have both issues, on my tracert the route hop right before reaching the site times out, and I have intermittent packet losses.

Edit: nvm. moderator took care of it.

You might want to remove the screenshot of your traceroute as it technically shows your external IP address, while not that big of a deal if your ISP doesn't do static IPs it can be used to narrow down your location and possibly (though very unlikely) other nefarious things.

 

[Roler]

That is what I was doing by listing multiple different things that I had checked.

So what were the results with a decent VPN (you can try WARP or Proton)?

and connection speed is one such thing you need to eliminate.

The issue with routing has nothing to do with your maximum connection speed.

I also used my cell connection to no avail, and even if I had only tried on a single connection, there were several other people in the other thread reporting months of issues, and they definitely were not using MY connection, and you dismissed all of their concerns as well.

As many have said, bad ISP routing to MD servers is a known issue affecting some users unfortunately, since MD doesn't use big CDN services (such as Cloudflare) and cannot have a comparable infrastructure around the globe (too much money).

VPNs, however, can have better and more stable routing to MangaDex servers than local ISPs (they won't re-route you around the globe to finally reach the MD servers, like some ISPs...).

 

[Trodsen]

Edit: nvm. moderator took care of it.

You might want to remove the screenshot of your traceroute as it technically shows your external IP address, while not that big of a deal if your ISP doesn't do static IPs it can be used to narrow down your location and possibly (though very unlikely) other nefarious things.

it's dynamic yeah, it's pretty hard to find any isp doing static ips here ngl

 

[Mentok]

The issue with routing has nothing to do with your maximum connection speed.

The issue is slow loading of pages and images. A slow connection speed is one such thing to check. Not sure if you are old enough to remember 256k modems, but pages took forever to load. You can still run into issues where your connection is somehow limited resulting extremely slow speeds, which will produce similar symptoms. This is why connection speed is one potential problem that you need to rule out while troubleshooting.

It's like how if someone's PC will not turn on, one the the first things to check is where it is plugged into the wall and into the power supply on the back of the computer. Seems obvious, but you would be surprised how many times it is just a stupid mistake like that causing the issue.

 

[Roler]

The issue is slow loading of pages and images. A slow connection speed is one such thing to check. Not sure if you are old enough to remember 256k modems, but pages took forever to load. You can still run into issues where your connection is somehow limited resulting extremely slow speeds, which will produce similar symptoms. This is why connection speed is one potential problem that you need to rule out while troubleshooting.

It's like how if someone's PC will not turn on, one the the first things to check is where it is plugged into the wall and into the power supply on the back of the computer. Seems obvious, but you would be surprised how many times it is just a stupid mistake like that causing the issue.

Yes, your maximum connection speed can be an issue, but you seem to have ruled it out, and that's exactly why I'm telling you that the routing issue, which you're refusing to troubleshoot for some reason, has nothing to with it.

 

[Roler]

Well, guess there's no point in continuing this thread since the affected user is refusing further troubleshooting/help.

 

[Mentok]

Well, guess there's no point in continuing this thread since the affected user is refusing further troubleshooting/help.

I never asked for help in the first place, kiddo. I did not even make the thread. My post was moved here by moderators without my consent.

 

[Bartolumiu]

I never asked for help in the first place, kiddo. I did not even make the thread. My post was moved here by moderators without my consent.

The original thread was also on the Support subforum, and you literally wrote the following (quote from the original thread)

I have been having this issue too, for quite a long time. I just never bothered making a post about it until now. Just because I (and others) aren't posting about it, doesn't mean it isn't happening. Rather than post about it, I usually just check a different site for the chapter.

So technically, it can be considered that you were asking for help in that thread.

On the other hand, please, stop being stubborn and try to read what other users suggested for troubleshooting, since users from ALL OVER THE WORLD have said that they're not having issues with the site, and it seems like the only one here that has issues with it is YOU.

Thanks for reading~
Bartolumiu