I'm pretty sure he was reacting to the fact that her eyes were not just sliced. It was cut multiple times over, with scarring all over. It was a messy endeavor, and you can see why she's so unstable.Cruel? This mc hears her entire story and finds that she arrived being bound as cruel?
How else do you intend to transport her? Drugged up might be the gentler alternative.
Or maybe something didnt come through the translation..