This feels a like a situation with a stereotypical 1950s-60s-style (at least in America) father who would work a lot in order to provide for the family because he loved them but never demonstrated it otherwise; while this could work with a stereotypical nuclear family (emphasis on "could"; it could also end up dysfunctional of the other parent is also non-present and/or emotionally unavailable), it really doesn't work when it's a single-parent household with an emotionally needy child, which seems to be the case here.
The parent should have tried to get a better sense of what their child needed; that seems to be the parenting failure here.