that guy wasnt a bad person, but the moment his boss called he got nervous and mad. the boss effected him and he did the same to the mc. in daily life this happens everywhere thats why people tell the employee's to always smile. also im glad she got a friend, you dont need many you need 1 or 2 real ones. an is so funny, her reaction to her old job. also i dont remember if they said it but it seems like she was a salesperson who goes around to get contracts which is coaxing the people into signing, smooth talkers job literally. since she couldnt get many contracts whatever she did become a nuisance to her direct boss.