- Joined
- Jan 29, 2018
- Messages
- 1,348
It has been two and a half weeks since MangaDex was hit with a DDoS. The initial DDoS didn’t last for too long, but it caused Cloudflare to begin throttling its free tier of service to us. To be fair, it is quite surprising that we lasted so long on their free tier considering that we pushed over 1 PB per month through their servers. After a quick discussion, we decided to upgrade to Cloudflare’s Business Plan. Unfortunately, at the time, Cloudflare’s billing system was under maintenance until the 31st of January. Several days of waiting didn’t seem too bad so we decided to wait it out. To our dismay, Cloudflare pushed the maintenance back to the 8th of February. We hastily implemented another fix which has made the site mostly stable, with a few issues. The 8th has come and gone and while we are functioning fairly well, the situation with Cloudflare has still not been resolved.
We want to thank everyone who expressed their support by offering technical support, financial assistance, and generally declaring that they'd stand by us no matter what. It was truly inspiring to see just how many of you love us!
I can reveal a little more information. It's been hearsay up 'til now, but I can confirm that we have plans to upgrade to the Business tier on Cloudflare which will add an additional $200 a month (we will update our finances to reflect this) to our current costs. We will have a couple of months of cushion to pay for this service until things get tight, which is why we appreciate any and all support users feel like giving us! Unfortunately, for reasons beyond our understanding, Cloudflare is being especially slow in clearing up the issues on our account. We're still being throttled and @Holo hasn't received any new communication beyond the initial notice that his ticket would be transferred to the billing department.
It's not all doom and gloom, though! I'm happy to report that we some very good news to share:
The very fine folks at Path.net have generously decided to provide enterprise-grade DDoS mitigation and caching services for two of our North American servers for an entire year! North/South American traffic will be routed through their servers for optimal speed.
Just to give you an idea of just how amazing this is, consider that the service that they’re affording us for free for a year, 3Gbps worth of bandwidth for commercial grade DDoS mitigation and caching services, is worth $600,000 annually. You read that correctly, folks. I’m still not sure if Marshal Webb and his team realize how grateful we at MD are. It still surprises us sometimes how generous people are in helping us grow.
In exchange for this incredible service, all they have asked for is a mention in the footer of our home page, a shout out in this announcement, and coordination with our PR team to announce their sponsorship on social media. Personally, I wish there was more in our power that we could do. They have gone above and beyond helping us transition to their service. They even stepped in to help us in an attempt to figure out who DDoS’d MangaDex a second time! We are super appreciative of their support.
You can check out Path and the services that they offer here: https://path.net/
To be clear, this service will mostly only affect North American users at this time. I regret to say that any of our EU users that are having issues will not be able to have those resolved until Cloudflare resolves its communication problems. We've seen increases in speed when users manually select a server in your region in the reader settings. We are also currently working on a solution so that users don't have to manually change servers.
I wish I had a more definite timeline as to when we'll go from operating at 95% efficiency to 100%. For the foreseeable future, our current situation is the new normal. Thankfully, it's not that bad. Once again, if you are experiencing speed issues, change the location of the server to your region, i.e. North America, Europe. That should resolve most problems.
Happy reading!
We want to thank everyone who expressed their support by offering technical support, financial assistance, and generally declaring that they'd stand by us no matter what. It was truly inspiring to see just how many of you love us!
I can reveal a little more information. It's been hearsay up 'til now, but I can confirm that we have plans to upgrade to the Business tier on Cloudflare which will add an additional $200 a month (we will update our finances to reflect this) to our current costs. We will have a couple of months of cushion to pay for this service until things get tight, which is why we appreciate any and all support users feel like giving us! Unfortunately, for reasons beyond our understanding, Cloudflare is being especially slow in clearing up the issues on our account. We're still being throttled and @Holo hasn't received any new communication beyond the initial notice that his ticket would be transferred to the billing department.
It's not all doom and gloom, though! I'm happy to report that we some very good news to share:
The very fine folks at Path.net have generously decided to provide enterprise-grade DDoS mitigation and caching services for two of our North American servers for an entire year! North/South American traffic will be routed through their servers for optimal speed.
Just to give you an idea of just how amazing this is, consider that the service that they’re affording us for free for a year, 3Gbps worth of bandwidth for commercial grade DDoS mitigation and caching services, is worth $600,000 annually. You read that correctly, folks. I’m still not sure if Marshal Webb and his team realize how grateful we at MD are. It still surprises us sometimes how generous people are in helping us grow.
In exchange for this incredible service, all they have asked for is a mention in the footer of our home page, a shout out in this announcement, and coordination with our PR team to announce their sponsorship on social media. Personally, I wish there was more in our power that we could do. They have gone above and beyond helping us transition to their service. They even stepped in to help us in an attempt to figure out who DDoS’d MangaDex a second time! We are super appreciative of their support.
You can check out Path and the services that they offer here: https://path.net/
To be clear, this service will mostly only affect North American users at this time. I regret to say that any of our EU users that are having issues will not be able to have those resolved until Cloudflare resolves its communication problems. We've seen increases in speed when users manually select a server in your region in the reader settings. We are also currently working on a solution so that users don't have to manually change servers.
I wish I had a more definite timeline as to when we'll go from operating at 95% efficiency to 100%. For the foreseeable future, our current situation is the new normal. Thankfully, it's not that bad. Once again, if you are experiencing speed issues, change the location of the server to your region, i.e. North America, Europe. That should resolve most problems.
Happy reading!
