"I need to value her needs more than her wants"
Sometimes, this is where things start going south, like the phrase "the road to hell is paved with good intentions" especially since it's he and the other servants like Tsurumi who start making assumptions about what exactly it is that she "needs".
I just hope he doesn't get completely swallowed by the broken system he works for, and turns into a callous cog in the machine like what Tsurumi has become. Her family issues has shifted this manga into something that I don't particularly enjoy, but we'll see...