"The holy knight Viola can't turn a blind eye to the suffering of the people."
Oh, yes she can. It has already been proven, so keep your narration to yourself, author. She's perfectly willing to let 100 people die in agony if it somehow saves 1000 people. Or she's more than willing to let 50 nameless knights die just to teach a lesson to the prince's four concubines (because four women important to a prince are worth more than 50 ordinary knights). She possesses that absolute zero cold Vulcan logic.