An aside about apologizing to clients:
I read a New Yorker article about companies that rent out actors to pose as relatives, etc. For instance, there's a woman who is divorced. She hires a man to pose as her husband, to show up as a married couple to social and school functions, for the sake of her daughter.
But another use is to hire someone to pose as a worker who must apologize to a client. If a particular worker might not be able to look properly contrite, it might harm relations between the company and the client, so they hire an actor to do the job. Or, the worker might hire someone to pose as his supervisor during the apology meeting. The fake supervisor will harshly berate the worker, and even slap or hit them, to make the client feel sympathetic toward the worker, and agree not to further pursue action against the company.