As dirty of a tactic this might be, it is quite smart
The latter, the realtor directly claimed that the bird lady lived in that building when she didn't (fraud). Even both the bird and cat lady avoided using language indicating they lived in that building.Are they actual residents and just hired to help 'convince' potential newcomers or are they just hired people that claim to be residents but have no affiliation to the building? cause the latter feels like there should be some legal concerns.