A piece of advice; Don't start of any discussion with this line, it's like asking "Are you mentally well, buddy?"... It's incredibly condescending. Also you're responding to a year old comment on a one-shot, that I couldn't possibly remember, but I quickly skimmed what I wrote before (some of the best stuff I ever read, I'm a genius).
Yes, and there are also a lot of people who are rude, and a lot of people who do bad deeds, should we just accept these behaviours because a lot of people do them? No, we criticise them and call these people 'A-holes', or 'Criminals', and for people who do not practice what the preach; 'Hypocrites'.
People =/= Things
It's fine to have expectations for products and services that you yourself do not practice; you're paying for them after all.