What a weird response, from a CS student I would say, It Just works
Just works till it doesn't. Well made software isn't the goal for those with budget control, unless it is a long running code library, which many products depend on.
The customer facing parts are full of holes since they are made with production time and short term budget constraints in mind. In my daily life, I interact with a lot of websites, as one does. Every year they become less usable. By the time they mature into a decent product, it is time for a redesign that looks prettier and has less options overall for a user.
As an example, at this point my cable provider's website is a comedy, where if I disable all script blockers and run the website pure, I get an error about the cookie header being too large. Aside from that, it will not let me go to any payment page.
Then add in humans that are likely underpaid so given no incentive to care about quality of work outside of pride, that aren't error checking rigorously. We get people deleting personal data and little to no redundancy (and reduced latency) that "cloud computing" was built for.
I see a long post like mine and my eyes just glaze over. The phrase, "It just works" is something that pisses me off. Not even gravity "just works." It is a line of willful ignorance that should only be used when it is too bothersome to explain to someone how something works, like video encoding to a grandparent and how that affects bandwidth and quality.
"It just works" was a line that Apple used to market their products and it mostly was true (Jobs put a lot of work into QA), they are becoming more and more like Android phones each generation now, where it doesn't "just work" at times. Still chuckle at how bad their map program was for a time.