This looks interesting, especially if they are going to take time to develop the characters. He was traumatized and is afraid of showing his emotions, pretty simple.
She is much more interesting. It seems she needs external validation for her life to have meaning. I think needing to take a picture because you're curious what your face looks like is pretty telling. It also makes sense that she wouldn't know what love is as it is an expression of your internal feelings.
I really hope they spend time on the characters and we see them grow and explore their feelings. With this amount of setup it feels like the story will have time to breath and grow.