Hard time access site in SEA area?

[Yatsuki]

Edit: I've confirmed that my country's ISP blocked MD. Nothing is wrong on MD's site.
Sorry for the trouble.

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Hello,

I was wondering if the site is having problem in Southeast Asia area? Sorry if it's already announced in Discord or something as I don't use it (anymore)

Since last night (almost 24 hours now) I have had problems accessing the site if using normal internet connection:
-It happens on main site (mangadex.org), it just won't load. Forum is fine for some weird reasons. If using desktop Firefox, it says PR_END_OF_FILE_ERROR, whereas other browsers say Can't load or something along that line
-If using VPN (Opera browser built in feature) and set the location to US or Europe, I can access it normally

What I've tried on my end
-Use phone, tablet, laptop
-Use different browsers (Firefox, Opera, Chrome, default Samsung mobile browser)
-Use home internet and mobile 5G (same ISP), and a cafe internet (this one has different ISP)
-Restart WiFi router and confirmed it has different IP
-Turn off firewall and antivirus on my laptop. My phone and tablet have none. Adblock and tracker block etc already disabled for mangadex afaik

So yeah was wondering if anyone else in SEA area having same problem or just me?

Thanks in advance for any help.

 

[AllTheMistakes]

me too and im in Viet Nam some time only one tab will load and other just not work

im on Edge and it show

can't reach this page
so the server doesn't response

 

[Doedoel]

I'm at SEA and yeah, I've been having accessing MangaDex since around late last year. I circumvented it by using 1.1.1.1

 

[Angry_Panda]

From the support channel in the Discord:

​

Site access issue diagnostics Is MangaDex down or is it me? It's probably you, but check https://status.mangadex.org/. If it is you, there are many possible causes, so it's important to know exactly which one is affecting you. Please be specific.

1. Infinite spinner in the middle of the page,

One of:

• your browser's cache is stale,
• one of your extensions is being stupid,
• your browser is too old,
• you can't reach us reliably,

Try in private/incognito mode. If that works, clear your browser's cache then refresh. If it doesn't work outside of incognito, disable your extensions 1 by 1 until it works. If that didn't work provide both of the following:

• go to https://www.whatsmybrowser.org/ and share the link they give you,
• a screenshot of your browser's console (F12 -> Console) if on desktop,

1. Certificate error (or SSL_CERT...),

Your antivirus (usually McAfee) or your router (often on TrendMicro/Asus routers) is flagging MangaDex as dangerous and trying to hijack your access to it. You have 2 options: a. whitelist https://mangadex.org and https://*.mangadex.org in your antivirus/router's settings b. don't use McAfee and/or disable your router's security (it flagging MD proves it's garbage if that was necessary)

1. Domain not found (or NXDOMAIN, ...),

Your ISP is most likely lying about our IP address. Run the following on the command line nslookup mangadex.org and compare the resolved IP with the one at https://dns.google/query?name=mangadex.org. If they don't match, your ISP is lying. You will have to change your DNS servers (use Google's or Cloudflare's) or use a VPN (Cloudflare Warp and ProtonVPN are excellent and free).

1. Timeout / Connection refused,

Go to step 3 first. If that didn't apply, try with a VPN (see: go to step 2). Could be many things, share the results of the previous steps here.

 

[Yatsuki]

From the support channel in the Discord:

Thank you for the reply. I want to add that during my tests, the main site sometimes loads, but like 9/10 would show error or just doesn't load, hence "hard time" in support title.

1. Regarding the browsers
Yes to using private/addon disabled/no addon mode. The stock brower and Chrome are basically brand new since I never used them
https://www.whatsmybrowser.org/b/5EP9S (Opera desktop)
https://www.whatsmybrowser.org/b/4WMWV (Firefox desktop)
https://www.whatsmybrowser.org/b/II9E5 (Opera mobile)
https://whatismybrowser.com/w/EZ6E24D (Firefox mobile)
https://www.whatsmybrowser.org/b/OG2B4 (Samsung mobile stock browser)
I already uninstalled Chrome on both desktop and mobile. The only reason I installed it was just to check.

2. Certificates
As said, Firefox desktop is the only one responded with "An error occurred during a connection to mangadex.org. PR_END_OF_FILE_ERROR".
My router is TP-link and the security settings haven't been touched since I set that router up back in 2019. Also worth noting I tried a cafe's internet that has a different ISP than my home+mobile internet provider so probably not a router or ISP thing. Unless my whole country decided MD is evil now and must be blocked by all ISPs like Cloudflare back then or something.
My antivirus is Avast and yep, turned that off along with Windows firewall just to check. But it happens on my phone and tablet too so not device-specific.

3. Domain
I ran the command prompt on my computer and it returned the same IP addresses for mangadex with the google dns site: 45.129.229.1 and 45.129.229.2

4. VPN
As said, this works. The one I used was a built in feature for Opera mobile. It has limited free options and US and Europe VPN works.

I was just wondering what happened all of the sudden because I have had no prior problems accessing mangadex before. And it just happens to the main site, and not forum.

I guess if there's no problems reported on MD's side, especially in SEA area, I'll settle for VPN for the time being.

Thank you again

 

[Angry_Panda]

I guess if there's no problems reported on MD's side, especially in SEA area, I'll settle for VPN for the time being.

Can't speak for SEA, but the site has been operational here in the Midwestern US with no issues for the past few weeks, at least. Sorry to hear you're having trouble there - hoping it clears up quickly.

 

[amc9988]

Have issues too, it was fine here in Malaysia around 3am using my home wifi, but then around 5am I suddenly can't reach the site with my home wifi (tried multiple devices). I also can't reach the forum but sometimes can like right now. But the main site still unreachable.

 

[Angry_Panda]

Have issues too, it was fine here in Malaysia around 3am using my home wifi, but then around 5am I suddenly can't reach the site with my home wifi (tried multiple devices). I also can't reach the forum but sometimes can like right now. But the main site still unreachable.

Might try changing your DNS server settings, if you can. Either of the following options may clear this up for you.

Cloudflare: primary 1.1.1.1 / secondary 1.0.0.1
Google: 8.8.8.8. / 8.8.4.4

 

[BomberSos]

I came across the same issue as you. Wish our SEA region can reach MD site back soon

 

[Yatsuki]

Edit: I think it's me being silly so maybe just ignore this. When the site does manage to load, the connections are secure. It's only Not secure when unable to load, which apparently is normal behaviour? Sorry for being dumb. I'm leaving the comment as it to show me being dumb...

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Not sure if it's worth mentioning but all my browsers (phone, tablet, computer) all say mangadex.org's connection is not secure.

Windows 10
Tablet Android 13
Phone Android 14

I don't think all three of my devices are missing certificates needed to run MD. And only main site is flagged as not secure, the forum is fine. Can there be a relation to the issue?

 

[hahanaho]

Anyone has a technical explanation why? Does mangadex perhaps effectively range-ban a bunch of region and countries? I'm not a technical person, so have no idea about trace route etc. stuff.

 

[banhbaonong]

Hi, just want to leave a message that I'm having the same issue. Need to use Opera to write this post, other browsers don't work

 

[Angry_Panda]

If the problem is browser-specific but one browser is working for you, it's probably something on your local computer.

 

[hahanaho]

If the problem is browser-specific but one browser is working for you, it's probably something on your local computer.

He’s probably talking about opera’s built-in vpn. Opera is sometimes used to easily avoid internet censorship because of this.

 

[Angry_Panda]

He’s probably talking about opera’s built-in vpn. Opera is sometimes used to easily avoid internet censorship because of this.

Did not realize they had added that, but I haven't used Opera in well over a decade (maybe two?). Thanks!

 

[banhbaonong]

If the problem is browser-specific but one browser is working for you, it's probably something on your local computer.

Sorry my message seems not clear enough. I mean I need to turn on opera's VPN to connect to MD
I tried to search around, and looks like some ISP in my country blocked MD (fpt and vnpt)

 

[Yatsuki]

I have confirmed that my country's ISP blocked Mangadex...

Sorry for the trouble.

And well they used to block Facebook and various porn websites and then unblocked them several years later so maybe they'll do the same for MD...