Well, truth be told as a father the manager clearly fails as a human being, that bar could be on fire and his daughter should and is his priority, that point isn't for debate.
But as a manager, i think he is doing well, sure the situation isn't much better since its start but there will be times in life that the worst possible situation happens in the worst possible moment ( here an enormous influx of client when they are at their weakest ) these types of events no matter how good is the person luck too has much weight on how things get resolved, at this point, i say that he kept his cool and some sort of control over his subordinates until his luck kicked in and some help came. This contrary on my first opinion is open for debate, i don't work on the service industry ( this type at least ) so my understanding is lacking.