About the og penelope, i think of this qoute from the good place 'People improve when they get external love and support. How can we hold it against them when they don't?'
I dont hold her bratty attitude against her much cuz she was literally neglected and abused ever since she joined that fam. That kind of trauma is gonna affect your personality a lot. Unlike the heroine she doesnt even have any friend to support her and even the servants are all tormenting and disrespecting her...