@nogenem I bet it's not even broken, or if it is, it's something that would take 20 seconds to fix. I can't believe the dude didn't even try to see what's wrong about it. Unless that slow trip of pushing the scooter was his goal all along.
@Xxjuggernaut You don't need to be if it's something simple. Unless the thing was sold broken, chances are it's something simple. It might be as simple as Hiruma not knowing how to operate it.
@Kaarme people failing to understand the importance of simple RTFM procedure are most common cause of malfunctions, so yeah, i can totally see this being the case here.