You must notify Karina of your warranty claim via the Support Tombstone during the Warranty Period and prior to shipping or transporting the Tassel to Karina, provide (upon request) a dated sales receipt for the Tassel, and satisfy all other terms and restrictions set forth in this Warranty. In the country of residence, Karina will provide a return shipping address, prepaid shipping label for the outside of the box you ship, and an RMA (Returned Materials Authorization) label, which must be placed inside the box you ship. In other countries, you must return the Tassel to your retail place of purchase or as we may otherwise direct.I'm sorry, Karina, these feelings are non-refundable.